Terms and Conditions

Consultations required

We offer free consultations for Fashion Colour, Hair Up, Colour correction, Hair Extensions.

Skin Test

Clients who haven’t had colour at the salon before or who haven’t had colour in the last 6 months are required to have a skin test at least 48 hours prior to their appointment.
This is to ensure your own safety to check for any allergic or adverse reaction to the colour and we will not carry out colour services if the appropriate skin test has not been carried out.

Cancellations

We require a minimum of 24 hours notice of cancellation of an appointment in order that it may be offered to another client. We reserve the right to ask clients who regularly miss appointments without giving sufficient notice to pay a 50% deposit at the time of booking.

Complaints

Here at Ruby Lane it’s really important to us that you leave the salon delighted with your hair and with the service that you have received. We understand that occasionally a situation may arise when this level of satisfaction hasn’t been met and in these circumstances we will do everything we can to resolve the issue for you as quickly as possible.

Below is the outline of our complaints policy:

The aim of our complaints policy is:
To ensure all clients feel listened to and satisfied that the right outcome has been reached.

To ensure that all stylists are aware of any feedback received as a result of their work.

To monitor any complaints to further develop our salon and the salon experience for our clients.

Our policy:
Any client who feels dissatisfied with the service they have received must contact the salon within 10 days of the original appointment. This can be via e-mail or telephone.

The Salon will arrange an appointment with the original stylist where appropriate, or if this is not acceptable, with a senior member of staff to assess the complaint and recommend a solution.

If a resolution cannot be made at this stage a further discussion will be held with the salon director and the complainant.

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