Our Privacy Policy

Ruby Lane values every single client and therefore will make every effort to secure your information and keep it safe.

In this privacy policy we would like to show you how Ruby Lane uses and protects any information that you give to Ruby Lane when you use this website or indeed any of our marketing material.

Ruby Lane is committed to making sure that your privacy is protected rigorously. If we ask you to provide any information by which you can be identified when using this website, then you can rest assured that it will only be used in accordance with this privacy policy statement.

Ruby Lane reserves the right to change this policy from time to time by updating this page. We would, therefore, suggest that you view this page from time to time to ensure that you are happy with any changes that we may make.

We may collect the following information;

  • Your name.
  • Your contact information which may include your email address.
  • Demographic information which may include such information as your postcode, preferences and interests that you may have.
  • And any other information relevant to customer surveys and/or offers.

A description of what we may do with this information

In order to keep our business at the forefront of today’s market and to be able to provide you with the most up-to-date service we may use your information for the following reasons:

  • To, periodically, send you promotional emails about special offers, new products and any other information which we think you may find of use or interest. To do this we may use your email address which you have provided.
  • We may also contact you with a view to carrying out market research in order to improve our service to you. To do this we may use your email address or phone number if you have provided this.
  • To keep our internal records up-to-date.
  • We may also use this information to improve our products, services and information.

Our Security Policy

We are absolutely committed to ensuring that all the information you share with us and that is personal to you is kept secure at all times. For your peace of mind we would like you to know that in order to stop any third party gaining access to your information we have used the most up-to-date security measures in order to safeguard that information.

Cookies and How We Use Them

As you may know, a cookie is a small file that asks permission from your computer to store a small amount of information in order to speed up certain processes such as the loading of our website pages. It also allows us to understand your individual preferences in order to offer you a better and quicker service.

Part of the function of a cookie is to help us analyse the data about webpage traffic and improve our website in order to tailor its offerings to your needs. This information is used for statistical analysis and once it has been read it is quickly removed from the system.

By allowing us to monitor which pages you visit most frequently, it allows us to tailor make a better website and offer you quicker and better information in the future.

Links to other websites

Ruby Lane website contains links to other websites we feel are of interest to you. In order to safeguard our clients, we rigorously vet any website in advance. Having said that, once you have left our website and gone to another website we no longer have any control over what that website does. We therefore cannot accept any responsibility for the protection and privacy of any information which you provide whilst visiting these sites. It would be our recommendation that you always read their privacy policy.

If any reason and having previously given us information, you can of course change your mind and ask for your information to be removed from all our systems. To do this simply contact one of our team who will be happy to help.

Our Privacy Policy promise

Ruby Lane values every single one of its clients and therefore we give you our word that we will never sell, distribute or lease your personal information to third parties unless we have your prior and express permission. The only time we will do this without your permission, is if we are required to by law.

In accordance with the data protection act 1998 you may request details of any and all personal information which we hold about you. To do this simply call 01296 485711 and speak to a member of the team.

If at any time you believe the information that we hold about you may be incorrect or misspelt, then we will promptly correct that mistake at your request. Again, simply call 01296 485711 and speak to a member of the team.

You may contact us in the following ways: